DentureRepairLab.com has created this privacy statement in order to demonstrate our company’s commitment to privacy. The following discloses our information gathering and dissemination practices for this web site: www.denturerepairlab.com
Your privacy is very important to us. Denture Repair Lab respects and protects the privacy of its visitors. If we update our privacy policy, all revisions will be posted on this page. We reserve the right to change the privacy policy at any time.
Personally identifiable information may include information that you provide to us by requesting information, when registering for special offers or programs or when you purchase products online. This may include your name, address (including billing and shipping addresses), telephone number, e-mail address, organization, city, state and zip code, and whether you are purchasing for personal or business use. We may use this information, to process and ship orders, to contact you about the status of your order, to contact you with answers to your questions, or to provide information about new and exciting products, services, promotions and corporate-related information. We may use mailings, telephone calls and e-mail to contact you. For those customers who purchase products from us online, additional personally identifiable information such as credit card information will be collected. This information is collected in order to process your order. For those customers who register for special email offerings, we may use the email address you provided to email special offers. We are committed to the protection of the privacy of our customers and visitors.
Contact Information
If you have questions, suggestions or concerns regarding our products, services, or privacy policy, please contact us at:
Name: Denture Repair Lab
Phone: 1-401-725-5777
Email: support@denturerepairlab.com
Address: 541 Newport Ave Pawtucket RI 02861
Denture Repair Lab reserves the right to refuse to provide services to anyone.
Order Confirmation
All orders must be confirmed by customer via phone or email.
No exceptions.
Denture Repair Lab guarantees same day order processing
All repair, duplication and adjustment orders are custom orders. Custom orders cannot be cancelled, changed, returned or refunded after phone or email order confirmation. No exceptions.
Order Cancellation
Customer can cancel the order anytime prior order confirmation. After order is confirmed customer can not cancel the order. Customer is responsible for shipping charges on cancelled orders and unrepairable orders. Shipping charges will be based on current USPS Priority Mail Rate.
No exceptions.
Repair & Fit Disclosure
At Denture Repair Lab, we are committed to providing quality dental appliance repair services. We acknowledge that the proper fit of your dental appliance is essential for your comfort and oral health. However, please be aware that we cannot guarantee the fit of the dental appliance after repair. This is due to the fact that customers are not present during the repair process, and we are unable to assess the initial fit of the appliance in your mouth. Your oral health situation is unique and may have changed since the appliance was initially fitted. Therefore, we strongly recommend that you consult a dental professional to ensure both your oral health and the proper fit of the repaired dental appliance. Our services are focused solely on repairing existing dental appliances and do not involve examining your mouth. By utilizing our repair services, you agree to the following: No Guarantee of Fit: You understand and accept that Denture Repair Lab cannot guarantee the fit of the dental appliance after repair. Consultation with a Dental Professional: You acknowledge the importance of visiting a licensed dental professional to ensure that the dental appliance fits properly and is conducive to your oral health. Reasonable Assessment: You recognize that utilizing our repair service is deemed reasonable when immediate repair is necessary, and it is not reasonable to delay the repair process or seek a physical dental office visit due to factors such as travel limitations or other circumstances. At Denture Repair Lab, our goal is to provide effective repair solutions, and we encourage you to prioritize your oral health by seeking professional advice when needed. This policy clause aims to ensure transparency and informed decision-making for our valued customers.
Repair Warranty
Repair services by Denture Repair Lab warranted to be free from defects in materials and craftsmanship. All removable dental prostheses will be repaired using the best materials and technicians expertise and will conform to the written specifications provided with each work order. Any removable prosthesis that meets the qualifications for remake and experiences a defect in materials or workmanship within a period of 30 or 90 days depending on the warranty will be repaired at no charge: limit 1 repair during 30-Day warranty and 2 repairs during 90-Day warranty. Customer may return the dental prosthesis along with a copy of the original invoice. The dental prosthesis will be inspected and repaired at our discretion. If we do find signs of improper care or abuse, the dental prosthesis will be repaired at customers expense. This limited warranty excludes damage resulting from improper care or handling, accidents, modification, unauthorized repairs, normal wear, or other causes which are not defects in materials and workmanship. Â Any and all warranties will be void, if dental prosthesis is repaired with glue or any self repair kit during the warranty period. The warranty will be void if the dental prosthesis has been altered or modified in design or construction. If the original cost of repair will be disproportionate to the defect, customer will be responsible for difference in the price of repair. This warranty is non transferable. In no event shall Denture Repair Lab be liable for direct, indirect, incidental or consequential damages arising out of the repair of any removable prosthesis, and any recovery is limited to the repair service price. All warranty terms and conditions are subject to change without notice.
Duplicate Denture Warranty
Duplicate denture is warranted to be free from defects in materials and craftsmanship. Any duplicate denture that meets the qualifications for remake and experiences a defect in materials or workmanship within a period of 30 or 90 days depending on the warranty will be repaired at no charge: limit 1 repair during 30-Day warranty and 2 repairs during 90-Day warranty. Customer may return duplicate denture along with a copy of the original invoice. Duplicate denture will be inspected and repaired at our discretion. If we do find signs of improper care or abuse, the duplicate denture will be repaired at customers expense. This limited warranty excludes damage resulting from improper care or handling, accidents, modification, unauthorized repairs, normal wear, or other causes which are not defects in materials and workmanship. Â Any and all warranties will be void, if duplicate denture is repaired with glue or any self repair kit during the warranty period. The warranty will be void if the duplicate denture has been altered or modified in design or construction. If the original cost of duplicate denture will be disproportionate to the defect, customer will be responsible for difference in the price of repair. This warranty is non transferable. In no event shall Denture Repair Lab be liable for direct, indirect, incidental or consequential damages arising out of the use of duplicate denture, and any recovery is limited to the purchase price. All warranty terms and conditions are subject to change without notice.
Return Policy
At Denture Repair Lab, our return policy ensures customer satisfaction while maintaining product hygiene and safety standards. No returns accepted on duplicate appliances, emphasizing the importance of careful ordering. Denture care products are eligible for return only if remain in the original, unopened packaging, and become non-returnable once opened. Additionally, dental implant-related accessories are non-returnable. Customers seeking returns are required to contact our customer service at 401-725-5777 within 10 days, providing order details and reasons for the return. Refunds or replacements will be determined after inspecting returned items, with customers responsible for return shipping costs, and shipping fees deemed non-refundable.
Disclaimer
The information on this web site is subject to change without notice. No patient relationship is established by your viewing the information, or by you purchasing any of the products or services contained on the web site. DentureRepairlab.com will not be held liable for any damages resulting from the use of the products, or, the use of information contained in our web site. While we at DentureRepairLab.com strive to provide customers with an accurate information about our products, we in no wise guarantee it to be 100% accurate. Duplicate dentures are custom made and by definition unique, they cannot be resold to another customer. There are no returns or refunds on custom made items. No Exceptions. If you have any additional questions about our disclaimer, do not hesitate to contact us at 1-401-725-5777.
Sales Tax
DentureRepairLab.com is required by law to collect sales tax in the state of Rhode Island. Sales tax is charged on total order charges for orders delivered to RI at a rate of 7%.
Ordering Security
Our web site provides our customers with the latest technology securing each order with advanced server and shopping cart protection. We take extra care to protect your information by using advanced encryption and firewall technology throughout the ordering process. To further ensure your security, we use state-of-the-art SSL (Secure Sockets Layer) encryption to protect personal information from unauthorized use. Your personal information is protected and is not distributed to third parties and e-mail advertising agencies.
Payment Option
For our customers convenience, we accept Visa, MasterCard, Discover, PayPal and Money Orders. Personal Checks are not accepted.
Copyright and Trademark
This site is owned and operated by DentureRepairLab.com. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of DentureRepairLab.com, Copyright © 2008-2009, ALL RIGHTS RESERVED. All audio and video clips are the sole property of DentureRepairLab.com or their respective content providers. All software used on the site is the sole property of DentureRepairLab.com or those supplying the software. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without DentureRepairLab.com prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
All trademarks or service marks of DentureRepairLab.com All custom graphics, icons, logos and service names are trademarks, trademarks or service marks of DentureRepairLab.com. All other trademarks or service marks are property of their respective owners. The use of any DentureRepairLab.com trademark or service mark without DentureRepairLab.com express written consent is strictly prohibited. Order Acceptance Once our customer service department has received an order; the order will be processed unless otherwise notified by e-mail.
Glue Removal Fee
Dental prosthesis fracture(s) containing glue or self repair material is subject to a glue removal fee. In order to properly repair dental prostheses all and any particles of glue or self repair material must be removed prior professional repair. To expedite prostheses repair and to reduce customers time being without dental prostheses DentureRepairLab.com reserves the right to charge a glue removal fee without customers consent. A courtesy email will be sent to inform the customer.
Pricing Discrepancies
Due to periodic changes in price from our manufacturers and distributors, we cannot guarantee a flat prices structure. Occasional price changes are required. In certain instances typographical errors may occur and DentureRepairLab.com cannot be held responsible for those discrepancies
Limited Liability of Products Sold
DentureRepairLab.com makes no representations or warranties, either express or implied, of any kind with respect to products and services sold on the denturerepairlab.com site. In no event shall DentureRepairLab.com, its directors, officers, employees or other representatives be liable for special, indirect, consequential, or punitive damages related to products or services sold.
Typographical Errors
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, DentureRepairLab.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. DentureRepairLab.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, DentureRepairLab.com will immediately issue a credit to your credit card account in the amount of the charge.
Shipping
DentureRepairLab.com provides Free First Class USPS Shipping both ways, however DentureRepairLab.com are not responsible for packages lost, stolen, misroute or damaged or once the USPS Service Delivery Confirmation shows the package has been delivered. No Exceptions. Shipping Insurance is highly recommended. It’s a customer’s responsibility to purchase shipping insurance. Free Priority Mail is not available for international shipments or for shipments to Hawaii, Alaska, U.S. Territories, P.O. Boxes or AFO/FPO addresses. Dental prosthesis received after 1 p.m. Eastern time on a business day will be send out the next business day. For example, dental prosthesis received after 1 p.m. Eastern time on Monday will be send out on Tuesday. Business days do not include holidays.
Please DO NOT send in your denture boxes, dental containers or any other containers along with your dentures/partials, since it will not be returned due to shipping weight restrictions.